Our Privacy Commitments at a Glance
Encrypted Storage
Your personal data is stored on secured servers with encryption both in transit and at rest, so it stays protected from unauthorised access.
No Data Selling
We do not sell, rent, or trade your personal information to advertisers, data brokers, or unrelated third parties. Full stop.
You Stay in Control
You can request a copy of your data, ask us to correct it, or request deletion of your account and associated records at any time.
Minimum Collection
We only collect data that is genuinely needed to run your account, verify your identity, and process your PKR transactions securely.
No Unnecessary Tracking
We do not deploy third-party ad trackers or social media pixels that follow you around other websites after you leave Live Casino.
Breach Notification
In the unlikely event of a data breach, we will notify affected players promptly and take immediate steps to secure the affected systems.
Overview
This Privacy Policy applies to all users who access or register on the Live Casino platform, including through the mobile app and website. By creating an account, you confirm that you have read this policy and agree to the collection and processing of your data as described here.
We take data privacy seriously because Pakistani players deserve to know exactly what happens with their personal information. This policy is not a document we have tucked away hoping nobody reads it — it is something we actively work to keep clear, honest, and up to date. If you have questions after reading it, our support team is available 24/7 through live chat on the platform.
This policy covers data collected through the Live Casino website, the downloadable app, and any interaction with our support team. It does not cover third-party websites or services that you may access via links in our platform, as those have their own privacy practices.
1. What We Collect
The data we collect falls into three broad categories: information you give us directly when you register or contact support, information generated by your use of the platform, and technical information from your device and browser.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, nationality | Registration & KYC verification |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | Payment method type, transaction reference, PKR amounts | Deposits & withdrawals |
| Usage Data | Games played, bets placed, session duration, login timestamps | Platform activity |
| Technical Data | IP address, device type, browser, operating system | Every visit |
| Support Data | Chat transcripts, emails, complaint records | When you contact support |
We do not collect sensitive personal data such as religious beliefs, political opinions, or biometric data beyond what is required for identity verification. We do not collect data from children — our platform is strictly for adults aged 18 and above.
2. How We Use Your Data
Every piece of data we hold has a specific, legitimate purpose. We do not collect data speculatively or hold it longer than necessary. Below are the primary reasons we use your information:
- Account management: To create and manage your player account, verify your identity, and ensure only you can access your account.
- Transaction processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, and other supported payment methods accurately and securely.
- Fraud prevention and security: To detect and prevent fraudulent activity, multi-accounting, money laundering, and other prohibited conduct as described in our Terms and Conditions.
- Customer support: To respond to your queries, resolve complaints, and maintain a record of your interactions with our support team.
- Responsible gaming: To monitor gameplay patterns and enforce any self-exclusion, deposit limit, or session limit tools that you have activated on your account.
- Service improvement: To understand how players use the platform — which games are popular, where users encounter difficulties — so we can improve the experience over time.
- Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. We will only send promotional messages if you have opted in to receive them.
We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. If an account action — such as a suspension — is triggered by an automated system, a member of our team reviews it before it is finalised.
3. Sharing Your Data
We do not share your personal data with third parties except in the specific circumstances listed below. In each case, sharing is limited to what is strictly necessary.
- Payment processors: To complete PKR transactions, we share relevant payment details with the payment gateway handling your deposit or withdrawal. These providers operate under their own security and data agreements.
- Identity verification services: To perform KYC checks, we may share your identity documents with a third-party verification service. These providers are bound by strict confidentiality obligations.
- Game providers: Some live casino games and slots are supplied by third-party studios. These providers may receive your player ID and gameplay data to operate the game session. They do not receive your full personal or financial profile.
- Legal obligations: If we receive a legally valid request from a court or regulatory authority, we may be required to disclose account information. We will inform you of such requests where legally permitted to do so.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. You will be notified before your data becomes subject to a different privacy policy.
4. Data Security
Keeping your data secure is one of our core responsibilities as a platform. We apply multiple layers of protection to reduce the risk of unauthorised access, accidental loss, or misuse of your information.
- All data transmitted between your device and our platform is protected by TLS encryption. You will always see a secure connection indicator in your browser when using Live Casino.
- Stored data is encrypted at rest on our servers. Sensitive fields such as identity document scans are stored with additional access controls.
- Access to player data within our organisation is restricted to staff who genuinely need it for their role. Access logs are maintained and reviewed regularly.
- We conduct periodic security reviews and vulnerability assessments to identify and address potential weaknesses in our systems.
- In the event of a confirmed data breach that affects your personal information, we will notify you promptly via your registered email address or in-platform notification and outline the steps we are taking to address it.
5. Cookies
Live Casino uses cookies and similar tracking technologies to keep the platform working correctly and to understand how players interact with it. Cookies are small text files stored on your device. Below is a breakdown of the types of cookies we use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Keep you logged in, remember your session, enable core platform functions | No — platform will not function without these | |
| Remember your language preference, display settings, and recent game history | Yes — disabling may reduce comfort features | |
| Understand which pages and games are most visited to improve the platform | Yes — disabling will not affect gameplay |
We do not use advertising or retargeting cookies that track you across external websites. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the platform from working correctly.
6. How Long We Keep Your Data
We do not keep your data indefinitely. Retention periods are based on the purpose for which the data was collected and any legal obligations that require us to retain records for a defined period.
- Account data: Retained for the duration of your account and for a period of up to 5 years after account closure to comply with anti-money laundering record-keeping obligations.
- Transaction records: Financial transaction records are retained for a minimum of 5 years from the date of the transaction.
- KYC documents: Identity verification documents are retained for as long as your account is active and for up to 5 years after closure.
- Support communications: Chat and email records with support are retained for 2 years from the date of the interaction.
- Technical and usage logs: Server logs and usage data are retained for up to 12 months and then purged or anonymised.
Once the relevant retention period has passed, data is securely deleted or anonymised so it can no longer be linked back to you as an individual.
7. Your Rights
As a player on Live Casino, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team through live chat or email.
We will respond to data rights requests within 30 days. In some cases — for example, where a request is complex or we receive multiple requests — we may extend this by a further 60 days, and will notify you if that is the case.
8. Under-18 Policy
Live Casino is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered an account or provided personal information to us, please contact our support team immediately.
Upon receiving a credible report that an account belongs to someone under 18, we will suspend the account immediately, investigate, and permanently delete any data collected from the minor. Any deposits made through such an account will be returned to the original payment method after investigation.
Parents and guardians are encouraged to use parental control tools on shared devices to prevent minors from accessing gaming platforms. If you are a parent concerned about your child's access to gaming content, please reach out to our support team — we take this seriously and will assist you.
9. Contact Us
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to report a concern, you can reach our support team through:
- Live Chat: Available 24/7 through the platform — the fastest way to get a response.
- Email: [email protected] — for formal data rights requests, please include your registered account email and a brief description of your request.
We will always acknowledge your query within 24 hours and aim to resolve it fully within 30 days. Updates to this Privacy Policy will be posted on this page with a revised date. We recommend reviewing it periodically.
For further reading on how we handle your money and gameplay, you can also review our Terms and Conditions and our Responsible Gaming page.
Play with Confidence on Live Casino
Your data is safe, your transactions are in PKR, and your experience is backed by clear, honest policies. Join thousands of Pakistan players already enjoying Casino, Slots, and Live Cricket Betting.