Before You Start — A Quick Overview
Live Casino is built for Pakistani players who want a straightforward, enjoyable gaming experience without all the confusion. Whether you are brand new and trying to figure out how registration works, or you have been playing for a while and have a question about a withdrawal or a bonus — this FAQ page is your first stop.
We have organised the most common questions into clear categories: account management, deposits and withdrawals in PKR, bonuses and promotions, cricket and PSL betting, casino games, the mobile app, and responsible gaming. Browse by category or scroll through — the answers are written in plain English, no technical jargon, no runaround.
If you cannot find what you are looking for here, our live support team is available around the clock. You can reach them directly through the live chat option from inside your account. They are there specifically for Pakistani players and understand the local context — payment methods, cricket seasons, and everything else that matters here.
New to Live Casino? Start with the Account & Registration section below — it covers everything from creating your account and verifying your mobile number to making your first PKR deposit and claiming your welcome bonus.
What This FAQ Covers
Account & Registration
How to sign up, verify your number, update your details, and recover a locked account — step by step.
PKR Deposits & Withdrawals
JazzCash, Easypaisa, Raast, bank transfer — how they work, timelines, limits, and what to do if something goes wrong.
Bonuses & Promotions
Welcome offers, reload bonuses, free spins, wagering requirements, and how to make the most of live promotions.
Cricket & PSL Betting
How to bet on international cricket, PSL matches, and T20 — understanding odds, live markets, and bet settlement.
Casino & Live Games
Questions about live dealer tables, slots, fish games, RTP, fairness, and how game sessions work on desktop and mobile.
Responsible Gaming
Setting deposit limits, self-exclusion, cooling-off periods, and how to keep your gaming experience healthy and in control.
Account & Registration
Account & Registration
Go to the Register page and fill in your mobile number, email address, date of birth, and a secure password. You will receive a one-time PIN (OTP) on your mobile to verify your number. Once verified, your account is active and you can make your first deposit in PKR straight away. The whole process takes under three minutes.
No. Live Casino allows one account per person, per mobile number, and per payment method. Creating duplicate accounts is a violation of our Terms and Conditions and can result in all accounts being permanently suspended, including any balances held within them. If you have accidentally created two accounts, contact support immediately to have the duplicate closed.
Log in to your account and go to Account Settings. You can update your contact details from there. For security, changing a mobile number requires OTP verification on both the old and new numbers. If you no longer have access to your old mobile number, contact live support who will guide you through a manual identity verification process before the change is made.
Accounts are locked automatically after several failed login attempts as a security measure, or manually by our team if unusual activity is flagged. To unlock your account, contact our live support team with your registered mobile number ready for verification. Most temporary locks are resolved within a few hours. If the suspension is related to a compliance review, you will receive further instructions via email.
For standard withdrawals up to a certain limit, your registered mobile number and account details are usually sufficient. For larger withdrawals or if our compliance team flags a review, you may be asked to provide a copy of your CNIC and a screenshot of your JazzCash or Easypaisa account showing the matching name. Completing KYC upfront speeds up future withdrawals significantly.
Deposits & Withdrawals
Deposits & Withdrawals in PKR
Live Casino supports JazzCash, Easypaisa, Raast, direct bank transfer, debit/credit cards, and mobile wallets. All transactions are processed in PKR with no currency conversion fees applied by the platform. JazzCash and Easypaisa are the most popular options among Pakistani players because they are instant and widely available — even without a traditional bank account.
JazzCash and Easypaisa withdrawals are typically processed within 15 to 30 minutes after approval. Raast transfers arrive within a few hours on business days. Bank transfers can take 1 to 3 business days depending on your bank. All withdrawal requests are reviewed by our payments team first, which usually takes under an hour during normal hours. If your withdrawal has been pending for more than 24 hours, contact support with your transaction reference.
Minimum and maximum deposit limits vary by payment method. As a general guide, the minimum deposit via JazzCash or Easypaisa is PKR 500, while the maximum per transaction is typically PKR 50,000. Bank transfers and card payments may have higher limits. These limits are shown in real time on the deposit screen when you select your preferred payment method. VIP members may have elevated limits — contact support to find out more.
Most deposits reflect within a few minutes. If more than 15 minutes have passed and the balance has not updated, first check that the transaction was completed on your JazzCash or Easypaisa app — look for a confirmation message or receipt number. Then contact live support and share your transaction ID, deposit amount, and the time of the transaction. Our team can trace the payment and credit your account manually if the funds were sent successfully but not posted.
For security and anti-fraud purposes, withdrawals are generally processed back to the same payment source used for the deposit. If you need to withdraw to a different account — for example, you have changed your JazzCash number — contact our support team before submitting the request. They will walk you through the account verification steps required to approve an alternate withdrawal destination.
Bonuses & Promotions
Bonuses & Promotions
The welcome bonus is a deposit match offer available to all new players on their first qualifying deposit. After you register and make a deposit of at least the minimum qualifying amount in PKR, the bonus is credited to your account automatically — no bonus code needed. The bonus comes with a wagering requirement that must be met before you can withdraw the bonus funds or winnings derived from them. Full details are shown on the promotions page inside your account.
A wagering requirement tells you how many times you need to play through the bonus amount before the resulting winnings can be withdrawn as real money. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you need to place bets totalling PKR 20,000 using that bonus before the winnings become withdrawable. Progress is tracked in your account dashboard. Not all game types contribute equally — slots usually count 100%, while table games may contribute less.
Bonuses have an expiry date — if the wagering requirement is not completed within the valid period (typically 7 to 30 days depending on the offer), the bonus and any associated winnings are removed automatically. Bonuses can also be forfeited if you make a withdrawal before the wagering requirement is complete, or if a game restriction was violated. Always check the terms of each bonus before you start playing with it. If you believe your bonus was removed in error, contact support with your account details.
Yes. Live Casino runs regular reload bonuses, free spin offers on new slot releases, cashback promotions, and cricket-specific betting bonuses during PSL and major international cricket series. VIP members also receive exclusive personalised offers. Log in and check the Promotions section to see what is currently available. Offers are updated frequently, so it is worth checking back regularly — especially around big PSL match days.
Cricket & Sports Betting
Cricket & Sports Betting
Absolutely. The Bet section covers Pakistan Super League (PSL) matches, international T20s, Test matches, One Day Internationals, and other major cricket competitions. You can bet pre-match on outright winners, top batsmen, total runs, and more. Live in-play betting is also available during matches, allowing you to place bets on next wicket, current over runs, and other dynamic markets as the game unfolds.
Bets are settled based on the official result as declared by the relevant cricket board. For T20 and PSL matches, settlement happens within a few minutes of the match ending. In the case of a match being abandoned due to rain or other reasons, bets are generally voided and stakes returned — unless the match has reached the minimum number of overs required for an official result per the rules of that competition. If you have a query about a specific bet settlement, contact support with the bet ID.
Cricket is the primary focus, but the betting section also covers football (including international and European club fixtures), esports, kabaddi, and other sports when major events are scheduled. The available markets are shown live in the Bet section and are updated based on the global sports calendar. If a sport you are interested in is not currently showing, check back closer to a major event or contact support to ask about upcoming coverage.
Cash out is available on selected markets and events. When the cash-out option is active on your bet, you will see it listed in your open bets with the current available amount clearly shown. The cash-out value fluctuates in real time based on the match situation. Not all bets are eligible for cash out — it depends on the market type, the bet amount, and how the match is progressing at the time you request it.
Casino & Live Games
Casino Games & Live Tables
All slot games and RNG-based casino games on Live Casino use certified random number generators. The live dealer games are streamed in real time from professional studios, which means the card shuffles, roulette spins, and dice rolls are all happening physically in front of cameras — there is no computer-generated outcome involved. Game results cannot be manipulated after a round has started, and every session is recorded.
If a game session disconnects or freezes due to a network issue, the game server continues to process the round based on what was already submitted. When you reconnect and reload the game, you will see the result of that round. If the round outcome was not applied to your balance correctly, contact live support with the game name, approximate time of the session, and your account ID. Our team can access session logs and correct any balance discrepancy.
RTP stands for Return to Player and is expressed as a percentage — for example, a slot with 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over a very large number of spins. It is a long-term statistical average, not a guarantee for any individual session. Higher RTP does not mean you will definitely win, but it gives a general indication of the game's payout rate over time. RTP figures are usually shown in the game information panel or paytable for each game.
Yes. All Fish Games are fully optimised for mobile browsers and the Live Casino app. The touch controls work well on both Android and iOS devices — you can aim, fire, and manage your bets using taps and swipes just as smoothly as on desktop. For the best performance, use the dedicated app rather than a mobile browser, especially on older Android devices with limited RAM.
Mobile App
Mobile App
The app is available directly from our Download page. We offer an Android APK that installs in under a minute, as well as an iOS version. Because the Android APK is downloaded directly (not from the Play Store), you will need to allow installation from unknown sources in your device settings — the Download page has clear step-by-step instructions for this. Your existing account credentials work immediately on the app.
The Live Casino app is designed to run on a wide range of Android devices. It supports Android 6.0 and above and has been optimised to perform well even on phones with 2GB RAM or modest processors — which covers a large part of the mid-range Pakistani market. Some visually intensive games like live dealer HD streams may require a slightly stronger processor or a stable 4G connection for the smoothest experience. For lower-end devices, turning off background apps before playing helps.
Yes. The app sends push notifications for live match odds, upcoming PSL fixtures, new bonus offers, and important account updates. You can manage which notifications you receive from inside the app settings. This is particularly useful during cricket season — you can get alerted when in-play markets open for a PSL match or when a special promotion goes live, so you never miss out even when you are not actively browsing the platform.
Responsible Gaming
Responsible Gaming
Gaming should always be something you enjoy, not something that causes stress or financial difficulty. Live Casino supports all players in maintaining a healthy relationship with gaming. The tools below are available to every registered player at no cost and with no questions asked.
Yes. From your account settings, you can set daily, weekly, or monthly deposit limits in PKR. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — this cooling period is intentional, to prevent impulsive decisions. Decreasing a limit takes effect right away. Setting a realistic budget limit before you play is one of the most effective responsible gaming habits you can build.
Self-exclusion allows you to voluntarily block access to your account for a set period — options typically range from one week to six months, or a permanent closure. During a self-exclusion, you will not be able to log in, deposit, or place bets. To request self-exclusion, go to Responsible Gaming in your account settings, or contact our support team directly. We take these requests seriously and process them promptly. Please also consider reaching out to a trusted friend or family member for additional support during this time.
Some signs to watch for include: spending more than you planned, chasing losses by placing larger bets, neglecting work or family time, feeling anxious when not playing, or borrowing money to fund gaming. If any of these sound familiar, it is a good idea to step back, take a break, and review your deposit and session history in your account. Setting a strict budget, using the deposit limit tools, and taking regular breaks are practical first steps. Live Casino is only for adults aged 18 and above.
For more detailed information about our tools and guidelines, visit the Responsible Gaming page. All players are encouraged to read it, not just those who feel they have a problem — good habits are easier to build before they are needed.
Still Have a Question?
If your question was not covered here, our support team is available around the clock. You can also register a free account and access live chat directly from your dashboard.
Need More Help?
Our support team is available 24/7 specifically for Pakistani players. Log in to access the live chat feature from your account dashboard — it is the fastest way to get help.
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